Last updated: September 2026
We're here to help. Find answers to common questions or reach out to our team.
We typically respond within 24 hours, Monday through Friday.
Have a specific question or issue? Fill out the form below and our team will respond to your email within 24 hours, Monday through Friday.
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Creating your account: Sign up with your email — creating an account is free. The 7-day free trial is on the monthly plan in the iOS and Android apps, and the store bills you automatically after it unless you cancel.
Adding your baby: After signing up, you'll be guided through onboarding to create your baby's profile with name, birth date, and gender. This unlocks age-appropriate benchmarks and predictions.
Inviting caregivers: Share your baby with a partner, grandparent, or nanny from the Baby Profile page using a 6-character invite code. You control what each person can see.
Is Babilly free?
Yes. The monthly plan comes with 7 days free in the iOS and Android apps, then a subscription keeps all features. Basic logging remains available.
Does Babilly work offline?
Yes. Babilly is offline-first. You can log feedings, sleep, diapers, and more without an internet connection. Everything syncs automatically when you reconnect.
Is my baby's data private?
Absolutely. Babilly is HIPAA-compliant. Your data is encrypted, never sold, and fully exportable. You can delete your account and all data at any time.
Can I share with my daycare?
Yes. Daycare staff can log feedings, sleep, and diapers for your baby with a full audit trail. You control access and can revoke it anytime.
What languages does Babilly support?
English, Spanish, French, German, and Arabic — with automatic detection and full RTL support for Arabic.
App won't sync: Check your internet connection. If the issue persists, pull down on the dashboard to refresh, or close and reopen the app.
Push notifications not working: Ensure notifications are enabled in your phone's Settings → Babilly. Note: push notifications require the native app (not the web version).
Can't log a feeding: Make sure you've selected a baby profile (top of the dashboard). If you have no baby yet, complete onboarding first.
Subscription issues: Subscriptions are managed through the App Store or Google Play. You can restore purchases from Account → Restore Purchases.
Your data is yours. Export everything as CSV or PDF from Settings → Data Export. Delete your account and all associated data anytime from Settings → Privacy.
Retention control. Choose how long logs are kept — 30, 90, 365 days, or forever. Milestones and journal entries are never auto-deleted.